Okanagan Professional Offices – VoIP Rescue & Stabilization

Replaced an underperforming national-carrier VoIP contract with a tailored system that reuses existing phones and connects two offices.

Location

Kelowna & Vernon, BC

Project type

Professional Services

Service focus

Office Network Solutions · VoIP Phone Systems

Challenge

The client spent months on hold with a national carrier and a “drop-shipped” replacement system that never enabled site-to-site transfers. They were stuck in a three-year agreement and paying for features that didn’t work.

Solution

Simply Telecom audited the phone setup, staged Polycom phones off site, and built new call flows on a Canadian carrier backbone. We forwarded legacy numbers, performed an after-hours cutover, and delivered live training to both offices.

Outcome

Zero downtime during transition, seamless call transfers between locations, and a stable platform that supports future upgrades.

Why this project matters for similar commercial buyers

This case study shows how Simply Telecom scopes, installs, tests, and supports commercial telecom projects where downtime, poor workmanship, or handoff confusion would create operational headaches. The same project discipline applies to similar upgrades across Kelowna and the Okanagan.

Office Network Solutions VoIP Phone Systems Back to all projects